Last Updated: June 15, 2023
At BlueGroves, we understand that plans can change. This Refund Policy outlines the terms and conditions regarding refunds for bookings made through our website or directly with our travel consultants. By making a booking with us, you agree to be bound by this Refund Policy.
To secure your booking, a non-refundable deposit of 20% of the total trip cost is required at the time of booking, unless stated otherwise in your specific itinerary. This deposit is used to secure reservations with our suppliers and is not refundable under any circumstances, except as required by applicable law or as specified in section 4 of this policy.
The balance of the payment is due 60 days prior to departure. For bookings made within 60 days of departure, full payment is required at the time of booking. Failure to make the final payment by the due date may result in the cancellation of your booking and forfeiture of your deposit.
If you need to cancel your travel arrangements for any reason, you must notify us in writing. The date we receive your written cancellation notice is the date your cancellation takes effect. The following cancellation charges will apply:
Custom tours, special events, and some premium services may have different cancellation terms. These will be clearly communicated to you at the time of booking and will be outlined in your booking confirmation.
For group bookings (defined as 10 or more travelers), the following cancellation fees apply:
In the rare event that BlueGroves needs to cancel your tour or travel arrangements, you will be offered the following options:
BlueGroves reserves the right to cancel any tour due to insufficient participation. In such cases, all payments made will be fully refunded. However, we are not responsible for any incidental expenses that you may have incurred as a result of your booking, such as visa fees, vaccinations, non-refundable connecting flights, or loss of work.
Refunds will be processed using the same payment method used for the original transaction unless otherwise agreed. For example, if you paid by credit card, the refund will be credited back to the same card.
We will process refund requests within 14 business days of receiving your written cancellation notice. However, the time it takes for the refund to appear in your account depends on your payment provider and may take up to an additional 14 business days.
No refunds will be given for unused services once travel has commenced. This includes but is not limited to missed tours, transfers, meals, or accommodations due to traveler choice, illness, or early departure.
In cases of force majeure (circumstances beyond our reasonable control, including but not limited to war, civil unrest, terrorist activity, natural disaster, adverse weather conditions, or epidemic/pandemic), our standard cancellation policy applies unless otherwise dictated by our suppliers or by law.
If a government travel advisory is issued advising against travel to your destination after your booking but before your departure, we will work with you to postpone your trip or find an alternative destination. If neither option is acceptable, our standard cancellation policy will apply.
We strongly recommend that all travelers purchase comprehensive travel insurance that includes coverage for trip cancellation and interruption. Many circumstances that may cause you to cancel your trip can be covered by travel insurance. We can provide recommendations for travel insurance providers upon request.
If you wish to change any part of your booking after confirmation, you must inform us in writing as soon as possible. While we will make every reasonable effort to accommodate your requested changes, we cannot guarantee that all changes will be possible. An amendment fee of £50 per person per change may apply, in addition to any increase in price of the revised arrangements.
Name changes on flights and some accommodations are often treated as cancellations by our suppliers and may incur cancellation charges of up to 100% of that component of your booking. If a name change is permitted, an administration fee of £100 per person will apply, plus any charges imposed by our suppliers.
Special promotional offers, early booking discounts, and other promotional deals may have different deposit requirements and cancellation policies. These will be clearly communicated at the time of booking and will be detailed in your booking confirmation.
If you experience issues during your trip that you believe warrant a refund, you must:
We will investigate your complaint and respond within 28 days of receipt. Refunds for service issues will be assessed on a case-by-case basis and may be provided in the form of partial refunds, travel credits, or other compensation as deemed appropriate.
We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be posted on our website with the date of the last update. Your booking will be subject to the Refund Policy in effect at the time your booking was confirmed.
If you have any questions about this Refund Policy or need to submit a cancellation or refund request, please contact us: