Privacy Policy

1. Introduction

BlueGroves ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bluegroves.sbs or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, including but not limited to:

• Name, email address, phone number, and postal address
• Passport details and other travel documentation information
• Payment information (though we do not store complete credit card information)
• Travel preferences and special requirements (including dietary or mobility needs)
• Information provided when you contact us or report a problem with our website
• Travel history with our company

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address, browser type, operating system
• Pages you view, time spent on pages, links clicked
• Referring website or source that led you to our site
• Geographic location (country and city level)

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. For more information about our cookie usage, please see our Cookie Policy section below.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, operate, and maintain our website and services
• Process and complete transactions, and send related information including booking confirmations and invoices
• Arrange and book travel services on your behalf with third-party providers
• Respond to your inquiries and provide customer support
• Personalize your experience and deliver content and product offerings relevant to your interests
• Send you promotional communications, if you have opted in to receive them
• Monitor and analyze usage and trends to improve your experience with our website and services
• Comply with legal and regulatory requirements

4. Disclosure of Your Information

We may share your personal information in the following situations:

4.1 Service Providers

We may share your information with third-party vendors, service providers, and partners who perform services on our behalf, such as hotels, airlines, local tour operators, payment processors, and analytics providers.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may disclose your information for any other purpose with your consent.

5. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data to the United Kingdom and process it there. Your submission of such information represents your agreement to that transfer.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.

7. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access, update, or delete the information we have on you
• The right of rectification - the right to have your information corrected if it is inaccurate or incomplete
• The right to object to our processing of your personal data
• The right of restriction - the right to request that we restrict the processing of your personal information
• The right to data portability - the right to be provided with a copy of your personal data in a structured, machine-readable format
• The right to withdraw consent at any time, where we relied on your consent to process your personal information

To exercise any of these rights, please contact us at [email protected].

For European Economic Area (EEA) residents: We note that we are processing your information in order to fulfill contracts we might have with you (for example if you make a booking through our website), or otherwise to pursue our legitimate business interests as described above. Please note that your information may be transferred outside of the EEA, including to Canada and the United States.

8. Cookie Policy

8.1 What Are Cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the site or a third-party to recognize you and make your next visit easier and the site more useful to you.

8.2 How We Use Cookies

We use cookies for the following purposes:

• Essential cookies: These are required for the operation of our website (such as to enable you to log into secure areas or use a shopping cart)
• Analytical/performance cookies: These allow us to recognize and count the number of visitors and see how visitors move around our website
• Functionality cookies: These are used to recognize you when you return to our website
• Targeting cookies: These record your visit to our website, the pages you have visited, and the links you have followed

8.3 Your Choices Regarding Cookies

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. As each browser is different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you disable cookies, some features may be disabled that make your site experience more efficient, and some of our services may not function properly.

9. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: +44 2566 742156
• By mail: 2 White Loaf, Connorburgh, M46 9XG, United Kingdom